1/11/05 - BayCHI - Google UI: "Abstract The User Experience at Google Marissa Mayer, Google...
Question: Is user experience a sustainable advantage?
No, in theory In practice, yes. 5 years of ongoing advantage from Google’s user experience
--> Why? 10x-20x as many services/words/visible characters/lines/scrolled pages as other major brands (Yahoo? MSN?)
What they strive to do:
Only introduce services that will have millions of views/day
Only put a feature on a page if 20% of the users will want to use it
Only on prefs page if at least 5% of users will want it..."
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